Warmer People. Warmer Future

Freephone: 0800 716 846

Local: 01202 864080


Frequently asked questions

We have listed below some of the most common questions about our services but please see our individual service pages for further details:


It is very hard to categorically say whether a property requires cavity wall insulation without a surveyor visiting the property and assessing it on site. Hence why we offer a free, no obligation survey. Generally, properties which were built within the past 12 years would not need cavity wall insulation as Government standards have been so stringent. However, you should not take it for granted that every developer has complied with Government Regulations.

Our surveyor will advise which product is best for your property. Beads are 3% higher in energy saving and create 60% fewer holes which can prove more practical to install into certain designs of properties. Wool is a natural mineral blown fibre and generally creates the same desired effect as the beads.

Beads - Just under the size of a 2 pence piece.

Wool - Just over the size of a 2 pence piece.

This very much depends upon the size of the property. Upon visiting your property, the surveyor should be able to give you this information and advise what cavity wall insulation or solid wall insulation and loft insulation you may need

It is advantageous to install Loft Insulation which covers the complete loft. However, many lofts are used for storage and can be moves at no additional cost.

No, it is not necessary to clear out old insulation as we lay new loft insulation on top. However, we can clear it out but this would not be covered by the grant. This is a costly exercise as it requires an initial visit to pull out the old insulation, we vacuum and disinfect the area, and then we return to install the new loft insulation.

If you are not aware of what level of insulation you already have, the simplest action to take is to call us and arrange a visit from one of our surveyors to conduct a free, no obligation survey. They will be able to tell you if you have sufficient cavity wall insulation (if any) to ensure maximum heat retention and then recommend relevant improvements. Even if you know you have some cavity wall insulation, solid wall insulation or loft insulation, it may be advisable to have a 'top-up' to increase the warmth generated in the home. The government currently requires you to have 270mm of loft insulation.

Yes. We insulate the cold water tank and pipes when necessary. However, we can do the Hot Water Tank Jacket at a small extra cost, as this is not covered by the grant.

Yes. Everyone is entitled to ECO funding. There are 100% Insulation grants available, subject to a free survey. Our surveyors will take into account how much your home will benefit from insulation. We may be able to offer you additional FREE services if anyone in your home are receiving the below means tested benefits:
• Pension Credit
• Child Tax Credit
• Job Seeker’s Allowance
• Universal Credit
• Income Support
• Working Tax Credit

If you have any additional questions or would like to make an enquiry about getting an assessment carried out please contact us.


are proud to be associated with the following Organisations

The Warmer Group member is an approved KIWA installer
Member of the Instagroup
The Warmer Group member is an approved KIWA installer
Member of the Instagroup
Cavity Wall Insulation Guarantee Agency
Member of the Snug Network